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CHATS

A shared WhatsApp
team inbox

A shared team inbox — we call it Chats. Several team members can work from the same WhatsApp number without sharing one phone.

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14-day free trial · no card · 50 AI credits

Illustrative conversation. Names are examples.

How it works

One number, the whole team

Several team members work from the same WhatsApp number. Real presence helps prevent duplicate replies.

Bot-to-person handover

Take over from your bot, and resume it when you’re done. See when the AI agent or a bot replied.

A Needs attention queue

Chats that need a person wait in Needs attention, so replies keep moving.

Roles and branches

Roles control who can see and send: Owner, Admin, Staff and Chat-only. Staff see only their location’s chats.

Translation, voice notes and suggestions

Translate any chat both ways, read voice notes as text, and use suggested replies.

Coming soon Voice replies from the AI agent, and Instagram. Today voice notes are understood and answered in text, on WhatsApp.

Works with the rest of Zlotworks

Every feature is on every plan, from ₹599 a month. You connect your own WhatsApp Business number through Meta’s official signup, and it stays yours. Meta bills WhatsApp message charges directly to you with no markup from us — see how Meta charges for WhatsApp messages.

WhatsApp AI agent in Malayalam, Kannada and Hindi

See it for clinics, salons, restaurants and travel agencies, or browse all features. Comparing tools? See how Zlotworks compares.

QUESTIONS PEOPLE ASK

Common
questions.

Have another question?
Can my whole team use one WhatsApp number?

Yes. Several team members work from the same WhatsApp number in Chats, without sharing one phone. Real presence helps prevent duplicate replies.

Can my team take over from the bot?

Yes. Team members can take over from a bot and resume it when they are done. Chats that need a person wait in the Needs attention queue.

Can I control who sees which chats?

Yes. Roles control who can see and send: Owner, Admin, Staff and Chat-only. Staff see only their location’s chats.

Can my team reply in English to a customer who writes in Malayalam?

Yes. Chats can be translated both ways in 23 languages, plus typed-English styles like Manglish and Hinglish. Your staff type in English and the customer reads the reply in their language. Suggested replies help too.

What about voice notes?

Voice notes are turned into text in the language they were spoken, so your team can read them. The AI agent answers voice notes in text; voice replies are coming soon.

How much does it cost?

Plans are ₹599, ₹999 or ₹1,999 a month, excluding taxes. Businesses that join by 31 Dec 2026 pay ₹499, ₹899 or ₹1,699 for their first 12 paid months. Every feature is on every plan. Meta bills WhatsApp message charges directly to you, and we add no markup. Start with a 14-day free trial: no card needed.

Try Zlotworks free for 14 days

14-day free trial · no card · 50 AI credits. Free help connecting your WhatsApp Business number.

Get startedSee Zlotworks pricing